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Report WiFi problem

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Problem area
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Detailed problem description
(This question is mandatory)
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Building side
Areas such as room number, meeting box, reading room, workstations at the windows etc.
(This question is mandatory)
Date and time
Open date/time selector
Your status
Enter an account here only if you want feedback on your problem.
E-mail address
Enter an email address here only if you want feedback on your problem.
Hardware / Device type
Operating system
  • Determine Windows version: enter "winver" in the search field
  • Determine MacOS version: click on the "About this Mac" option in the top left-hand corner of the Apple menu.
  • Determine iOS version: Settings > General > About
  • Determine Android version: Settings > Phone info > Software information > Android version
MAC address

Note: For mobile devices (Android, Iphone), please ensure that you do not provide us with a randomised MAC address. We can't do anything with that.

Apple MacOS: Hold down the Options button and click on the WLAN symbol in the taskbar. Please take an ideal screenshot.

iPhone: Settings, WLAN

Android: Settings, Internet, cogwheel (eduroam).

Windows: Please call up the command prompt with the key combination Windows key + R. Enter the command "getmac /v".

Linux: ip a

Driver version

Windows: Press the Windows key, enter "Device Manager" in the search and run the Device Manager.

Navigate to the network devices which contains Wifi. Click on the Driver tab. Compare the driver version with the manufacturer.



WiFi card manufacturer